Returns

Returns can be requested directly through your account on our website.
If you checked out as a guest, you can request a return by emailing us at info@klyclothing.com.

Please refer to our full Return and Refund Policy below for details on eligibility, timelines, and conditions.

Return and Refund Policy

We have a 14-day return policy, meaning you have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
  
• Unworn, unwashed, and unused
  
• In its original packaging
  

How to Start a Return

To start a return, contact us at info@klyclothing.com.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.

Important: Items sent back to us without first requesting a return will not be accepted.

Return shipping costs will be covered, and original shipping costs are non-refundable.

You can always reach out to us at info@klyclothing.com for any return questions.

Damages and Issues

Please inspect your order upon delivery and contact us right away if an item is defective, damaged, or if you received the wrong product. We’ll evaluate the issue and make it right.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

• Custom products (e.g. personalized or special orders
  
• Sale Items
  
• Gift Cards

If you’re unsure whether your item qualifies, feel free to reach out before returning.

 

Exchanges

The fastest way to get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

 

Refunds

We’ll notify you once we’ve received and inspected your return, and let you know if the refund is approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at info@klyclothing.com.